Help and FAQ
When you first join our site, you are a standard member. This allows you to create a profile, add public and private photos, search for people by distance, like and send free winks! You're also able to respond to messages initiated by PREMIUM members!
Should you decide to become a PREMIUM member, you'll be able to access all services without any limitations:
Initiate sending messages / Chatting online
Photo / Profile security options
Search for people with Filters.
You can upgrade to PREMIUM now! To upgrade your standard membership to PREMIUM membership, please click "UPGRADE" in the top right bar after logging in. Or you can click here to be taken there once you've logged in.
No problem! Just click Forgot Password at the login screen and enter your registered email address. We'll send you a password reset link to your registered email address, usually within a few minutes. If you don't receive it, please make sure to check your spam / junk folder. This link will expire within 24 hours.
If you receive an error message when attempting to sign in, it typically means that your email address and password combination is incorrect. Please try entering the correct information manually. If that doesn't work, click here to enter your registered email address, and we'll send you a password reset email.
If you are prompted to verify your account when trying to sign in, it may indicate that your account has been mistakenly held or suspended. We take security very seriously at SeniorMatch.com. If you believe this is an error, please click here immediately so we can investigate the issue.
To change your username, simply click the "My Profile" icon on the top right navigation bar to reach your profile. Click the pencil icon (Edit Profile) next to your name displayed beneath your main photo. Please note that only PREMIUM MEMBERS can change their username.
To change your password or email address, please click on "SETTINGS" under your main photo icon on the upper right corner of the top bar, then "My Account".